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Salon Policies

SALON POLICIES

MERCEDES DOMINICAN HAIR SALON, LLC

We provide services based in the Dominican technique: wash, conditioning, roller set, blow dryer, flat iron (optional), customer desire style, doobie (optional).

PLEASE NOTE:

Mercedes Dominican Hair salon will not provide services without the customers knowledge (like any chemicals). We use Italian and Dominican hair care products, and they are high quality professional hair care brands.

Valuable Customers: If you receive multiple services that require high heat, specifically over a short period of time, this will result in a change of a tightly coiled or curled hair texture, to become wavy or even straightened. The purpose of the blow drying and flat ironing technique will give the immediate effect of straightened hair without chemicals (such as relaxer) which is the effect that the clients wants.

For bouncy and silky hair, we encourage all our customers to roller set their hair instead of requesting blow drying to avoid straight heat to the hair strand.

IF YOU STILL REQUEST STRAIGHT BLOW DRYING, THERE WILL BE AN EXTRA CHARGE OF $10

“HEALTHY HAIR IS OUR PRIORITY”

Our goals are to keep your hair soft, bouncy, moisturized, and a shiny beautiful healthy hair.

APPOINTMENTS

Mercedes Dominican Hair Salon recommends that clients take the time to reschedule their next appointment(s) before they leave the salon in an effort to reserve the date and time that best fits your schedule. We also offer online booking for your convince 24/7.

If appointments aren’t available during your desired date and time, we will add your name to a cancellation list and in the event of a cancellation, you will be contacted by phone, email, or text.

Confirmations, Late Arrivals & Cancellations

While it is not always possible to contact a client directly, every effort will be made to confirm your appointment two days in advance by our online booking system (through email and text).

A 24-Hour notice to cancel would be greatly appreciated. A missed appointment means loss of availability for other clients. However, we do realize circumstances occasionally arise which are completely out of one’s control, and we truly understand. Any missed appointment may result in a $25 Service Fee.

We understand that sometimes it is inevitable that you may run late for an appointment. The time that you have scheduled is yours to use at your discretion. We will give every effort to deliver your services to you as best can be met by the remainder of your scheduled time.

SERVICES POLICY

If you are not entirely satisfied with your color and cutting service, please call and schedule a “complimentary redo within 48 hours. The redo policy doesn’t cover a change in the style or color. Full service price applies after two days. All guarantees will be determined by the stylist. WE DO NOT OFFER REFUNDS FOR ANY HAIR SESSIONS.

Mercedes Dominican Hair Salon will not be liable nor redo hair color that has been done outside of our salon. Corrective color usually requires more than one service to achieve desired results. Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

SALON ETIQUETTE & CHILDREN

Mercedes Dominican Hair Salon reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

Our waiting area is cozy and friendly, but will only accommodate a few people. Please limit the number of people who are waiting for you during your service. Children are welcome in the salon at any time, but please monitor and maintain their activity during their visit. Children that are being loud and disruptive creates an un-easiness for everyone that is trying to get the most from their visit. We appreciate your understanding and cooperation.

PRODUCTS

There are NO returns or exchanges of products purchased at Mercedes Dominican Hair Salon.

We will gladly allow you to try it before you buy it.

There are no exchanges, returns or refunds, discounted items.

PAYMENT METHODS

  • We accept the following: Cash, Visa, Master Card, American Express, and Discover.
  • We don’t accept checks.
  • Cash tips will be greatly appreciated.

© 2016 Autumn Joy Salon. All Rights Reserved.

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Our Location

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Salon Hours

We are open most mornings and evenings for you!

Monday:

9:00 am-6:30 pm

Tuesday:

9:00 am-6:30 pm

Wednesday:

9:00 am-6:30 pm

Thursday:

9:00 am-6:30 pm

Friday:

9:00 am-6:30 pm

Saturday:

9:00 am-6:30 pm

Sunday:

Closed